Terms & Conditions

By using this website , www.zenhair.co,  you (the user or viewer of our website) are agreeing to the terms and conditions as stated in this document.  The term ‘Zen Hair’ or ‘us’ or ‘we’ refers to the owner of the website , Tianyuan Hair (UK) Ltd ,T/A Zen Hair ,   whose registered office is Unit K , The Business Centre , Faringdon Avenue , Harold Hill , Romford , Essex ,  United Kingdom.

Our company registration number is 08895386 , VAT Registration No.: 191 2963 89

Zen Hair reserve the right to change these terms and conditions without notice at any time.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Purchasing – You may create an account with us before making a purchase or purchase as a guest. An account allows you to store all order history, shipping and billing details to save you time when re-ordering. You can also sign up for our newsletter to receive special offers and new product launch news.  When you click onto a product you simply choose your colour and quantity then click the ‘Add to Basket’ button. The item(s) will be added to your shopping cart ready to go through to the checkout process. All orders taken Monday – Friday before 2.30pm will be dispatched the same day. You will receive a confirmation email of your order.

Discount Codes – Coupon codes can only be used singularly and not in conjunction with any other offers.

Products – Zen Hair will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our warehouse. We won’t accept responsibility if any hair is put in incorrectly, cared for incorrectly or damaged due to the following : perming, colouring or cutting. Zen Hair recommends you read all instructions before use. We recommend that all professional products should be used by trained hair extension stylists (preferably Zen Hair trained). We will not be held responsible for any injury or damages incurred by unqualified users of our products. Hair colours will vary on your computer due to different monitor resolutions and so we recommend you colour match the hair with our colour Ring available. If not you can call the office for advice. Human Hair extensions can be coloured by professional hairdressers. Some images used may be used as reference only and the product you receive may differ to what may be shown.

Pricing – We reserve the right to correct any pricing errors on the site at any time. All orders for goods are subject to availability and Zen Hair reserves the right to refuse to supply to any individual or company for whatever reason.

All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.

Payment Terms – All goods must be paid for in full before they can be dispatched. Payment is taken when the order has been picked and packed and awaiting dispatch.

Payment – All prices are in Great British Pounds Sterling GBP£. We accept most major credit & debit cards. Our web store is extremely secure and should be the only method of payment via the online secure server with PAYPAL. You will have a choice to pay by either credit/debit card or with a PAYPAL account.

VAT & Tax Charges – VAT is chargeable at 20% on all purchases from the UK. VAT is excluded in the listed prices. The TOTAL price (with VAT) is summarised at the checkout stage).

Goods exported out of the U.K may be exempt from VAT ( if your registered company TAX number is supplied to us in advance)

Shipping And Handling – Zen Hair uses Interlink/DPD to deliver all parcels. All parcels will be sent to the address provided in the “ship to” part of the order process. You can find more detailed information about shipping options on our Delivery Pages. All orders made before 2.00pm Monday to Friday will be dispatched the same day. Any orders made Saturday or Sunday will be dispatched the following Monday. Delivery times are quoted in good faith, we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries , as a 3rd party courier service is involved.

Shipping Costs – The shipping costs are always displayed in the order process and there is an option to apply for a quotation for destinations not listed.

Amendments to Orders – We cannot amend an order that has already been processed as it is an automated system and may have been dispatched. If you would like to amend your order you can call the office on 01708-376-482 or email websales@zenhair.co , and we can see the progress of your order and what can be done to help you.

Stock availability – All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected alternative , but make you aware that we have done so. If the substitute item has a lower price we will charge the lower price. We will not charge you more than your original order total without your permission. We will not be obliged to offer any compensation for disappointment suffered.

Customer Returns – In the event of any unwanted product(s) you may return them unopened and unused in an original , merchandisable condition within 14 working days for an exchange or refund. You will be responsible for the postage , preferably via a trackable means , as lost items cannot be refunded. Items must be returned in a resalable condition and will not be accepted back if worn or opened due to hygiene regulations.  Postage charges will apply if exchanged for another item, in order for us to send the new product. If you’re unable to send goods back to us you can request that we arrange a collection , and the cost of that return will be deducted from your total refund.

Faulty or damaged goods – If we have sent the incorrect product , or the product appears to have been damaged during transit, please notify us within 2 days of receiving your order via email or phone. Under such circumstances , we will replace the products and reimburse you for all postage costs involved in returning the products to us. Proof of postage will not be accepted as proof of delivery. You must include your name and address with a copy of your purchase invoice along with your reason for the return.

Refunds – Refunds will be issued within a week of receiving a return or cancellation request.

Returns By Courier – If you are not home when the courier delivers your goods they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender after 2 attempts. The courier normally contacts the email supplied to us upon ordering , for their “PREDICT” service , which will notify you of a window of delivery times , and options to re-direct if necessary. Please see INTERLINK’s delivery information for this service.

If you fail to get a redelivery, and you have not given any instructions via the Courier’s redirection service as instructed,  and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are liable for any surcharges up to a maximum of £10 that the courier charges us to have it returned to the sender.

Privacy – We will always protect and respect your privacy. If you use our 3rd party courier service, then we may supply your email and/or mobile number to them , for the sole purpose of their ‘Predict” service , which allows you to re-arrange and re-direct your delivery. We will not disclose or pass on information about our customers to any other third party. We do not send you any unsolicited Emails other than information regarding your order, offers or any updates to the website and stock when you have opted in to our newsletter.

Copyright – ZEN HAIR® is a registered trademark. The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Zen Hair. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Zen Hair before use. No part of this web site may be reproduced or copied and images are property/copyrighted to Zen Hair. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Supplier – We reserve the right to change prices and any information at any time and without notice throughout this website.

Force majeure – Zen Hair is entitled to cancel or delay delivery of orders if it is delayed or prevented from delivery through circumstances beyond our control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.

Customer Services – If you have any comments or questions about an order, or our products in general please contact us on 01708-376-482 or email websales@zenhair.co


ZEN HAIR ® 2015