Here is a list of our FAQ's

What time can I call to order?

Our phone lines are open Monday to Friday from 10:00-15:00. You can still place an order outside outside of these times on our Zen Hair App. Please note that we are closed on bank holidays.

When is your cutoff time?

Our cutoff time for Next Working Day Delivery is 14:00 on a working day. Orders placed after 14:00 or on weekends will be dispatched the following working day on a Next Working Day Delivery.

Do you offer trade accounts?

Yes! We offer Zen Hair Trade Accounts to anyone who purchases our Colour Ring! To open a Zen Hair Trade Account, click here! 

Where can I buy your Colour Ring?

You can buy our Colour Ring online or through our Zen Hair App by clicking here, or by calling us during our office hours at 01708 376 482.

How many pieces are in a pack of tapes?

Each pack of tape extensions holds 20 individual pieces (10 pairs)

How many packs do I need for a full head?

We typically recommend 3 packs of hair for a full head (please note this varies depending on each individual client)

How many grams are in your Ultimate Weft?

All of our wefts are 100 grams

Do you offer training?

Yes! To learn more about a Zen Hair Training Course, click here.

When should I expect my order?

We dispatch your order on a Standard Next Working Day Delivery for orders placed before 14:00 on a working day. Orders placed after 14:00 will be dispatched the following working day.

Can I return my order?

We accept returns within 28 days of purchase. Discount items and discontinued colours are final sale. All merchandise must be returned unopened, unused, and in its original condition.