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Returns & Exchanges


If you wish to return or exchange your order you can do so providing it is unused and in it’s original packaging. 


Please send all returns back to: 


Zen Hair 

Unit K-L The Business Centre

Faringdon Avenue 





Please include a note in your parcel stating the following information: 



Order Number: 

Contact number & email: 


If exchange what product would you like to exchange to (please note, you will be charged for the postage of sending out your new item)? 



Do I have to pay to return an item? 


Yes, you will be responsible for the cost and arranging your own postage. We recommend using a tracked service due to the value of the items you may be returning.  


How long does a return take to be processed? 


As soon as we have received your return we will process this within 2 working days. Depending on your original payment method your refund can take up to 5 working days to reach your account. 

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