Returns & Exchanges

 

If you wish to return or exchange your order you can do so providing it is unused and in it’s original packaging. 

 

Please send all returns back to: 

 

Zen Hair 

Unit K-L The Business Centre

Faringdon Avenue 

Romford

Essex

RM3 8EN

 

Please include a note in your parcel stating the following information: 

 

Name: 

Order Number: 

Contact number & email: 

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Return/Exchange?

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If exchange, what product would you like to exchange to (please note, you will be charged for the postage of sending out your new item)

 

 

Do I have to pay to return an item? 

 

Yes, you will be responsible for the cost and arranging your own postage. We recommend using a tracked service due to the value of the items you may be returning.  

 

How long does a return take to be processed? 

 

As soon as we have received your return we will process this within 2 working days. Depending on your original payment method your refund can take up to 5 working days to reach your account.